TERMS AND CONDITIONS
1) Application
These terms & conditions apply whether a contract has been made verbally or in writing. The hirer is responsible for the actions and decisions of all passengers on board including any additional costs incurred in performing the contract whether or not they actually travel with the party.
2) Quotations
Quotations are valid for 28 days unless otherwise notified.
3) Use Of The Vehicle
The hirer cannot assume the use of the vehicle between outward & return journeys, nor that it will remain at the destination for the hirer’s use unless this has been agreed with The Company. The Company reserves the right to levy additional charges for additional mileage or time to that agreed. The charges will be pro rata & in accordance with booking confirmation.
4) Seating Capacity
The maximum numbers allowed on the vehicle is indicated on the vehicle. No standing passengers allowed. Drivers will not carry an extra passenger over the seating capacity.
5) Animals
Animals will not be carried on any vehicle, except guide dogs.
6) Payment
Unless agreed by the Company, a Deposit of 20% or £50.00 (which ever is the greater) is required to secure the booking, and all monies must be paid in full 7 days prior to the hire taking place.
7) Cancellation By Hirer
If the hirer wishes to cancel or amend any agreement, the following scale of charges will apply in relation to the total hire charge.
- 14 Days notice - No charge
- 8 - 14 Days - 10%
- 3 - 7 Days - 25%
- 1 – 2 Days - 50%
- Day of Hire - 85%
- Arrival of Coach - 100%
7a) Cancellation due to inclement weather conditions
Will be charged as above.
8) Cancellation by The Company
In the event of an emergency or an action by the hirer to vary the agreed conditions, the company may return all monies paid and without further liability cancel the contract.
9) Change Of Vehicle
The Company may provide a larger vehicle than the size hired at no additional charge. The company reserves the right to hire another Coach Operator to cover the hire.
10) Route
The route used, unless the hirer has advised of a particular route or places to be passed en-route, which will be specified on the confirmation letter, will be at the discretion of the company and/or the driver. The vehicle will depart at the times agreed by the hirer, and it’s the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for any losses incurred by the passengers who fail to follow instructions given by the hirer.
10a) Variation of Hire
If the vehicle is detained late by the hirer, or is used for a longer journey than that contracted for, the Company will make an extra charge. All additional Pickups and Drop offs, which are not specified in the contract, and are not passed en-route (see 10 above), will be at the discretion of the company and/or the driver, and will be charged at a minimum £5.00 each.
11) Breakdown/Delay
The Company gives advice on journey times in good faith, but does not guarantee the completion of a journey at a specific time, and will NOT be liable for inconvenience or loss caused by breakdown or delay.
12) Drivers Hours
The hours of operation of the driver are regulated by law, and the hirer accepts the responsibility to ensure that the hire keeps to the hours and times agreed by the company. Neither the hirer, nor any passengers, shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to drivers hours and duty time. If any breach is likely to occur the hirer will be responsible for any additional costs.
13) Property
All vehicles hired are subject to restrictions on carrying luggage for statutory safety reasons. The driver shall be the sole judge as to whether & to what extent passenger’s property is carried. The Company will not accept liability for any damage or loss of any property left on a vehicle. Any articles of found property recovered from a vehicle will be held at the depot where the vehicle is based, and may be collected from there within 28 days.
14) Insurance
All hirers and individual passengers are recommended to obtain insurance for those items where, save for negligence, the company’s liability is limited (such as delay or luggage).
15) Conduct of Passengers
The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations will be removed on the driver’s authority. The hirer will be responsible for all damages caused to the vehicle by passengers during the hiring.
16) Complaints
Must be made within 7 days of the date of hire in writing to Exeter Mini Coaches, Highfield, Clyst Honiton, Exeter, Devon, EX5 2AN. No compensation will be paid out from our company for any reason.
17) Notices
No bill, poster or notice is to be displayed on any vehicle without prior consent of The Company.
18) Alcohol
Under no circumstances may alcoholic drinks be carried, or consumed on the vehicle, without the express permission of the company in writing
19) Smoking
All coaches/buses are non-smoking.
20) Surcharges
A minimum £75.00 valeting charge will be made, for any soiling in our vehicles, or damage by the hirer.
21) Seatbelts
Seatbelts are fitted on all our vehicles. If you do not wear your seatbelt, the Police can fine YOU £30.00